ServiceNow ITOM Architect

We are seeking a highly experienced Service Now ITOM Technical Consultant to support a US-based client on an exciting six-month engagement.

The ideal candidate will bring a stong combination of technical expertise, business understanding and client-facing consulting experience. You will be responsible for designing, configuring and enhancing Service Now IT Operations Management (ITOM) solutions while advising clients on technical best practices and scalable implementations.

This opportunity is ideal for a technically strong professional who can independently manage assignments, communicate confidently with stakeholders and deliver high-quality Service Now solutions.

The Service Now ITOM Technical Consultant will provide product recommendations, technical expertise and configuration support for Service Now IT Operations Management solutions.

The role involves designing and developing technical solutions, managing integrations, supporting platform enhancements and ensuring that implementations align with Service Now best practices.

You will work closely with clients and internal technical teams to translate business requirements into effective, scalable technical solutions.

• Design, configure and deploy Service Now ITOM modules using industry best practices and standards.
• Maintain and improve CMDB health, accuracy and reliability.
• Provide technical leadership in system integrations and application development.
• Recommend and design solutions leveraging Service Now out-of-the-box functionality and best practices.
• Collaborate with clients and stakeholders to understand business and technical requirements.
• Prepare and maintain technical specifications, solution designs, system documentation and end-user manuals.
• Troubleshoot production and test environment issues, conduct root cause analysis and implement corrective actions.
• Support technical teams with implementation activities and associated processes.
• Maintain platform integrity, security and performance in accordance with Service Now best practices.
• Act as a Subject Matter Expert (SME) for relevant Service Now application suites.
• Contribute to project sizing, scoping and technical delivery planning.

Required Skills & Technical Experience

• Strong hands-on experience with Service Now ITOM implementation and configuration.
• Experience implementing and configuring Service Now Discovery.
• Understanding of Discovery scheduling and potential network impacts.
• Ability to advise clients on Discovery best practices, including configuration versus customisation.

• Strong understanding of Configuration Management Database (CMDB) architecture.
• Experience with Configuration Item (CI) blueprints.
• Experience configuring CMDB Health Dashboards.
• Understanding of CMDB completeness, duplicate and stale CI metrics.
• Knowledge of CMDB relationships, hierarchy and Service Now Common Service Data Model (CSDM).
• Understanding of the Identification and Reconciliation Engine (IRE).

• REST and SOAP integrations.
• XML and JSON.
• Understanding of platform security and integration best practices.
• Infrastructure knowledge across Windows and Linux operating systems.
• Networking fundamentals, including IP addressing, firewalls and common network ports.

• Excellent verbal and written communication skills.
• Demonstrated experience engaging with clients and business stakeholders.
• Ability to gather requirements and define technical solutions and performance standards.
• Strong analytical, troubleshooting and problem-solving skills.
• Ability to manage challenging situations and resolve conflicts professionally.
• Comfortable working independently and collaboratively with client and internal…