Sales Account Manager

Job Summary

The Sales Account Manager is the face of Blue Hawaiian Helicopters and the primary revenue driver for our partnership portfolio across the State. This sales-focused role is responsible for cultivating third-party sales with current partners and acquiring new partnerships, including the Japan and Korea markets. Working in close partnership with the Reservations Manager, the Sales Account Manager generates and contracts new business, which the Reservations team then processes, fulfills, and services.

In addition, this role owns the relationship-facing side of affiliate accounts, including content accuracy/changes, rate negotiations, accounting discrepancies, and guest service escalations.

Essential Functions and Responsibilities include the following:

• Acquire, negotiate, and contract affiliate partnerships to grow BHH sales
• Partner closely with the Reservations Manager, handing off newly contracted accounts and group business for processing, fulfillment, and inventory management to ensure a seamless transition from sale to service
• Represent BHH with a comprehensive understanding of all Blue Hawaiian tour offerings, booking process and policies, rates structures and retail options at bases
• Visit outside partners and concierge/sales locations with periodic inter-island travel as needed to promote BHH.
• Drive new revenue by identifying, pursuing, and closing sales opportunities and by growing the volume and value of business generated across the partnership portfolio.
• Maintain regular communication with agencies sending updates via email campaigns, digital flyers, quarterly updates, etc.
• Attend relevant sales meetings, functions, conferences, and other trade show opportunities throughout the year.
• Be first POC for escalated agency related issues
• Proactively manage insurance renewals and updates within company systems.
• Monitor partner sales performance and production trends to identify growth opportunities and prioritize high-value accounts
• Resolve accounting issues/discrepancies and support accounting as needed.
• Collaborate with various internal departments to meet team and company objectives and goals.
• Keep up to date with market developments identifying gaps and opportunities.
• Ad hoc projects and other duties as assigned.

Additional Job Requirements

• Regular scheduled attendance
• Indicate the percentage of time spent traveling – 75%

Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

• Bachelor’s degree (BS/BA) from four-year college or university and 7 or more years’ related experience and/or training; or equivalent combination of education and experience
• 2-4 years professional experience in sales/account management and/or customer service (ideally in the hospitality industry)
• Experience working with Asia markets such as Japan, Korea, and China
• Knowledge of travel and concierge industry.

Skills

• Excellent communication skills; ability to clearly and concisely articulate conclusions to senior management and teams.
• Ability to make sound decisions fast, good problem-solving skills
• Strong motivational and…