Financial​/Scheduling Coordinator - Shuswap Orthodontics

Are you a friendly, organized, detail-oriented person who loves to have fun at work and is great with people AND numbers?

At Shuswap Orthodontics, we pride ourselves on being a local, small-town business where patient-doctor relationships are our #1 priority.

We are looking for an engaging and detail-oriented Financial/Scheduling Coordinator to join our team in beautiful Salmon Arm, BC.

Wage: $21.00 - $27.00 per hour (commensurate with experience)

• A Supportive Environment with Community Focus
  :
  Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence
  :
  Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including annual continuing education.
• Compensation & Perks That Count
  :
  Access a competitive total rewards package, including extended health coverage, a yearly health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family, a uniform allowance, and free parking.
• Work Life Balance
  :
  Enjoy Full-time, 40 hours per week, Monday-Thursday and ½ day Friday.

• Manage patient scheduling, appointment bookings, and daily office calendar flow.
• Handle financial coordination, including payment processing, patient billing, and insurance claims.
• Organize and update paperwork and administrative requirements to collect payments.
• Build strong relationships with patients to ensure trust and loyalty.
• Enter and update financial contracts into the software system.
• Resolve financial discrepancies and financial concerns.
• Update financial information in the practice management software.
• Maintain and balance daily finances.
• Processing insurance claims, direct billing, and reconciling insurance cheques.
• Arrange payment agreements with new patients.
• Follow up on outstanding accounts.
• Prompt and professional communication to patient enquiries.
• Maintain daily, weekly, and monthly monitoring systems and reports.
• Managing and resolving patient concerns/issues.
• Other administrative duties as needed.

• Previous experience as a Financial Coordinator would be an asset.
• Ability to be respectful of others and act with discretion at all times
• Ability to work independently and in a team environment
• Proficiency in Microsoft Word and familiarity with office management software for scheduling and billing
• Proficiency in typing and keyboarding skills
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Excellent social and interpersonal skills
• Ability to prioritize tasks
• Self-motivated and reliable
• Above all a positive, friendly, and outgoing personality that enjoys engaging with patients, team members, and doctors is a must