Data Center Operations Specialist - L2

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career‑building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

The Data Center Operations Specialist provides technical support of Global Relay’s mission‑critical data center facilities, server environments and related infrastructure. This includes specification, installation, and testing of server and storage systems and peripherals within established standards, as well as development and maintenance of data center support systems such as automated system provisioning, asset tracking, space planning, cable management, equipment monitoring and maintenance.

Activities include timely troubleshooting of hardware including servers and storage systems, and the use of monitoring tools and operating systems to monitor, diagnose, and resolve unique, non‑recurring problems. These responsibilities require independent and team‑based analyses, initiative and sound judgment, effective communication, and strong problem‑solving skills while working with minimal supervision. This role will be based in Merritt, BC, where the successful candidate will play a key role in helping build out a modern data center site from the ground up and providing long‑term operational support as the facility grows over the coming years.

• Assist operations staff with the installation, configuration and ongoing usability of servers, storage systems, peripheral equipment and software.
• Work with vendor support contacts to resolve technical problems with computer, mechanical and electrical equipment and related software.
• Interact with numerous computer platforms in a multi‑layered client/server environment.
• Create and maintain a well‑organized inventory of all equipment, parts, software licenses and maintenance agreements.
• Create and maintain detailed documentation on usage procedures and policies.
• Recommend and perform upgrades on systems to ensure longevity.
• Assess functional needs to determine specifications for purchases.
• Assist in maintaining the mechanical systems required to support the facility, including assisting with the installation and maintenance of rear‑door cooling systems.
• Perform asset tracking and space provisioning tasks as part of equipment deployments.
• Receive, unpack, assemble, rack and cable servers, storage systems and related components.
• Ensure the facility is maintained to the highest standards possible to ensure 100% uptime is achieved.
• Maintain service logs and records for electrical and mechanical equipment.
• Perform routine test procedures on redundant mechanical and electrical systems to ensure operational availability.
• Escort and supervise mechanical and electrical contractors when performing maintenance and repair work to ensure work does not jeopardize system availability.
• Assist in periodic security reviews and audits to ensure the facility is always secure.
• Perform rotating shift coverage to meet all support needs, including night shifts and emergency coverage.
• Provide on‑call coverage to support operations outside regular business hours.
• Implement and manage monitoring tools.
• Mentor L1 and L2 Data Center Specialists.
• Manage automation tools for patching and security requirements.

• Minimum 6 years of…