Help Desk Technician

Location:

Revelstoke, BC Canada (in-office)

Full Time Employment (35 hours per week)

Cronometer is dedicated to empowering people to make informed decisions about their health and wellness through technology. Based in beautiful Revelstoke, we value teamwork, curiosity, and a passion for the outdoors.

As a Help Desk Technician, you'll be the primary point of contact for staff experiencing technical issues. You'll diagnose and resolve computer, software, and network problems, while supporting staff and helping ensure a secure, efficient, and positive work environment.

• Provide first-line support for staff by identifying, troubleshooting, and resolving hardware, software, and network issues.
• Communicate with users to understand and document technical problems, both in person and electronically.
• Research and implement solutions using technical resources and documentation.
• Guide and train users on new technologies, systems, and best practices.
• Support day-to-day business systems, user account management (including Office 365), and device provisioning (MacOS, Windows, phones).
• Manage phone and mobile device setup, and maintain up-to-date inventory records.
• Document common issues and solutions to contribute to a knowledge base.
• Assist with IT security policy compliance and ongoing improvement of IT processes.
• Collaborate with colleagues to improve internal systems and workflows.
• Occasionally provide guidance or support to other technical team members.

• Minimum 2 years of experience in IT support, help desk, or similar roles.
• Strong troubleshooting skills for both hardware and software problems.
• Experience with user account management (including Office 365 administration) and device setup.
• Excellent communication, interpersonal, and customer service skills.
• Organized, self-motivated, and able to prioritize multiple requests.
• Commitment to IT security and data privacy best practices.
• Eligible to work in Canada.

• Hands‑on experience managing and supporting Jamf for Apple device administration.
• Solid background with Unifi networking—setup, troubleshooting, and ongoing management.
• Strong familiarity with Office 365 user administration and support.
• Direct experience with Microsoft Entra for identity and access management.
• Proven ability to administer AWS cloud environments.
• Practical experience deploying and managing infrastructure using Terraform.

• Experience with monitoring tools such as Datadog or New Relic.
• Familiarity with other cloud platforms or mobile device management tools.
• Knowledge of scripting languages (Perl, Bash) or Linux administration.
• Experience supporting ISO audit processes.
• Previous experience with remote support tools (e.g., Team Viewer, VNC).

• Degree or Certificate in a computer-related field.
• Eligible to work in Canada.

• Salary: $65,000–$70,000 per year, based on experience.
• Summer and winter performance bonuses.
• Company-provided laptop and phone.
• Extended health and dental benefits plan.
• Flexible work hours.
• Modern office amenities: snacks, drinks, lounge area, sit/stand desks, and more.

How to Apply:

Send us your resume and a short cover letter telling us why you are interested.