Veterinary Receptionist​/Client Service Representative

Exciting things are happening at FMA Animal Hospital
! We're preparing to move into a brand-new, state-of-the-art hospital this year, creating an incredible opportunity for team members to grow their careers in a modern, innovative environment built with both patients and employees in mind. We are seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation :

• Compensation: $18-$20 per hour, for each hour worked
• This is a full-time position, with availability needed Monday-Friday (7am-7pm) and rotating Saturdays (8am-5pm).

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Minimum Qualifications and Skill Set :

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods
  • Proactive in finding tasks to complete during slower times

Why Choose FMA?

At
FMA Animal Hospital
, we believe exceptional veterinary medicine starts with compassionate people. Our mission is to provide high-quality, personalized care to every patient while building lasting relationships with the pet owners who trust us with their companions' health and well-being. Located in Westwood, KS
, just minutes from downtown Kansas City, we proudly serve pets and families throughout the greater Kansas City area.

As a thriving, soon to be 5-doctor practice
, our team is committed to practicing outstanding medicine in a collaborative, supportive environment where every team member's contributions are valued. We offer a full range of services, including preventive care, diagnostics, dentistry, surgery, and wellness care, utilizing advanced technology and a client-focused approach to deliver the highest standard of veterinary care.

This is an especially exciting time to join our team. FMA Animal Hospital is relocating to a brand-new, state-of-the-art facility
, providing expanded resources, modern equipment, and an enhanced work environment designed to support both exceptional patient care and professional growth. This transition represents a unique opportunity to be part of a hospital that is investing in its future and the success of its team.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location.

A complete description of benefits available for this position will be provided during the hiring…