Cloud Operations Team Lead

The Cloud Operations Team Lead is responsible for leading the team charged with building, supporting, and maintaining the Enterprise IT automation toolkit, supporting services, and other processes used within our CI/CD, Dev Ops, and Infrastructure as Code managed environments. The role requires broad working knowledge and hands-on experience designing, managing, and evolving multi-cloud and hybrid cloud environments across enterprise environments, including Azure, AWS, and private cloud platforms.

The responsibilities of the cloud operations team is to support the management, configuration, and system and service lifecycle of all virtual machines, containerized environments, cloud compute and storage, provisioning of database environments, and infrastructure support for business AI, business intelligence, and data engineering services. These tools also support the software development operations across several additional departments. The position reports directly to the Cloud Operations and Engineering group manager, which is part of the Enterprise IT Infrastructure service line.

• Provide supervision to a team of 3 Cloud Operations and Engineering team staff

• Oversee all work done by the team including being accountable for quality and timeliness of delivery

• Plan and schedule the team resources

• Perform hiring, staff onboarding, and offboarding

• Support staff professional development and training

• Conduct formalized annual reviews as well as ongoing performance reviews and goal settings with staff

• Motivate staff to meet goals set by strategic initiatives as well as normal workload

• Ensure employees are adhering to institutional policies, taking appropriate action, verbal and written, to improve employee performance

• Provide input into merit-based salary adjustments

• Develop and administer the automation and platform services environments hosting mission critical, high availability enterprise applications and web hosting

• Design, manage, and evolve cloud-native automation solutions leveraging tools such as Terraform, Ansible, Azure Dev Ops, AWS Cloud Formation, and similar Infrastructure as Code platforms to support cloud resource lifecycle management

• Develop and maintain procedures for system management and software deployment tasks as well as providing input into implementing continuous improvement of such practices and processes

• Consult with developers, application, and system administrators in planning needs

• Develop automation for system and application maintenance, configuration, performance monitoring, and security testing across cloud and on-premises environments

• Document all processes, procedures, and services

• Maintain system monitoring of performance, availability, and scalability across cloud and hybrid environments

• Design and manage services in multi-cloud and hybrid cloud environments across Azure, AWS, and private cloud platforms, ensuring alignment with enterprise standards, security, and compliance requirements

• Provide integration services for private and public cloud hosting platforms to other departments and clients

• Provide input on the engineering and management of cloud networking components including VPCs, subnets, DNS, load balancing, peering, and security groups

• Lead cloud migration planning and execution, including workload assessment, environment design, and cutover strategies

• Assist with the establishment and enforcement of cloud governance, cost management, and Fin Ops optimization practices to enable and ensure efficient and accountable use of cloud resources

• Integrate cloud-native services including managed databases, serverless computing, and cloud storage solutions into the enterprise environments

• Define and enforce cloud…