Service Coordination Order Specialist

Position: Service Coordination Work Order Specialist
Coordinate service workflows at Finning Canada using work order administration, documentation control, and stakeholder communication. Support accurate execution from MCO creation through closure.
As a Service Response Coordinator, you will administer service activities across planning, execution, invoicing, and customer support. Review requests, validate approvals, and maintain service management updates. Work closely with Repair Planners, Service Supervisors, customers, contractors, and internal stakeholders. Support Service Excellence governance while identifying risks affecting scope, budget, schedule, or delivery.

Key Responsibilities:

Review service requests and supporting documentation for MCO creation
Validate approvals, warranty requirements, service history, and commercial requirements
Coordinate scheduling, transportation, contractors, and site access
Maintain real-time work order and documentation updates
Review completed orders and support timely invoicing
Requirements:
Secondary education with relevant business or finance coursework
Two to four years coordinating service, projects, or maintenance
Experience in dealership or industrial environments
Field service or heavy equipment experience considered an asset
Strong customer and stakeholder communication abilities
Bring service coordination, work order administration, and customer communication skills to Finning Canada’s equipment service operations.