Service Manager

Position: Service Manager (Permanent)
Service Manager

Are you an experienced service professional with strong leadership skills and a hands-on engineering background? Our client are looking for a Service Manager to lead, coordinate, and support a team of seven field service engineers, ensuring the highest standards of service delivery, customer satisfaction, and technical excellence.

This is an excellent opportunity to join a growing, forward-thinking organisation recognised for its commitment to innovation and high-quality engineered water treatment solutions.

The Role

As the Service Manager, you will:

* Lead, support, and motivate a team of seven field service engineers, ensuring consistent delivery of high-quality on-site service and maintenance.

* Take a hands-on role in technical troubleshooting, commissioning, and maintenance of engineered water treatment systems.

* Plan and coordinate service activities, ensuring resources are allocated efficiently and customer needs are met on time.

* Manage escalations and provide expert technical support to resolve complex issues.

* Monitor team performance and service KPIs, ensuring targets are achieved and customer satisfaction remains high.

* Develop your team’s technical skills through coaching, training, and regular performance reviews.

* Collaborate closely with internal departments including Commercial, Operations, R&D, and Quality to ensure smooth communication and continuous improvement.

* Contribute to service process enhancements, identifying opportunities for efficiency and automation.

About You

You’ll bring:

* A degree or technical qualification in Engineering or a related field.

* Proven experience in a service engineering or service management role (ideally 5+ years).

* Strong knowledge of engineered water treatment systems – experience with ClO₂ (chlorine dioxide) technology is highly desirable.

* A practical, hands-on approach to engineering with the ability to lead by example in the field.

* Excellent leadership and communication skills, with a focus on developing and supporting your team.

* Strong organisational, problem-solving, and planning abilities.

* A proactive attitude toward continuous improvement and customer service excellence.

* Comprehensive understanding of relevant legislation, regulations, and industry standards.

What’s on Offer

* Competitive salary depending on experience

* Group Personal Pension scheme

* Private Health Insurance (after 3 years of service)

* Bike-to-work scheme

* Electric car salary sacrifice scheme (after qualifying period)