IT Support Engineer

Be You - Our people create our best Plexus.

Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team.

We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.

We help our customers deliver products to the world which have a profound impact on people’s lives.
From ultrasound units and 3D printing to network security applications and in-flight Wi‑Fi, we help create products that build a better world.
We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world‑class customer service.

Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.

Plexus is seeking a highly skilled and experienced IT Support Engineer to take ownership of complex technical escalations, maintain critical infrastructure components, and mentor junior staff. If you are proficient across the stack, from end‑user support to server maintenance, we invite you to apply!

Due to the nature of project work we require candidates to hold U.K. nationality or to either have, or be able to go through, U.K. national security vetting and clearance.

Please note that this role is an on‑site, full time position.

• Focus on advanced problem resolution and infrastructure stability.
• Serve as the escalation point for all complex hardware, software, and network incidents, driving issues to complete resolution.
• Manage and maintain core server infrastructure (physical and virtualized environments, e.g., VMware), including patching, monitoring, and troubleshooting performance bottlenecks.
• Oversee and optimize our Active Directory structure, Group Policy Objects (GPOs), DNS, and DHCP services.
• Develop, implement, and maintain IT operational documentation and disaster recovery procedures for critical systems.
• Lead small to medium‑scale IT projects, such as system upgrades, migrations, or the rollout of new infrastructure technologies.
• Support Global projects to ensure smooth transitions.
• Provide advanced troubleshooting and support for sophisticated network components (e.g., firewalls, managed switches, Wi‑Fi configurations).

The ideal candidate must demonstrate proven expertise in the following areas:

• Experience:
  
  2+ years in an advanced IT support, Systems Administration, or Infrastructure Engineering role.
• Systems Expertise:
  Deep proficiency with Windows Server operating systems (2016/2019/2022) and virtualization technologies.
• Automation:
  Scripting proficiency using Power Shell for routine administrative tasks and automation is highly desirable.
• Networking:
  Solid understanding of Layer 2/Layer 3 networking, VLAN configuration, and VPN technologies.
• Soft Skills:
  
  Exceptional diagnostic, analytical, and mentoring abilities to guide colleagues and interact confidently with senior management.
• UK Security clearance will be required for this role.

At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world.

At Plexus, you will find:

• A workplace centered on collaboration and integrity
• Supportive leadership teams that value work‑life balance through a flexible work environment
• An inclusive environment that values diverse backgrounds, experiences, and expertise
• Flexible career paths across a variety of disciplines
• Innovative design solutions and state‑of‑the‑art technology that improves lives
• Through our commitment to local community involvement we encourage our employees to participate in outreach activities…