Operations Manager, Minerals

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Operations Manager is accountable for managing all aspects of the commercial geochemistry laboratory operation and for ensuring that the Regional Business Manager (RBM) is kept current and informed on all aspects of the laboratory that have any direct or indirect impact on:

• Environment, Health and Safety (prevents accidents, incidents, perceived or actual H&S concerns)
• Embrace the Health, Safety & Environment "Journey to Zero" Plan by effective communications and holding accountability.
• Participate in the completion of Management Action Report Card responsibilities, which measures leading HSE indicators to proactively manage Health & Safety.
• Accountability for compliance to local and provincial Environmental regulations for air, waste, water, and soil.
• Quality (client complaints, data, personnel performance, turnaround, equipment)
• Client Satisfaction (meeting external and internal customer expectations from a service, quality and turnaround perspective)
• Accountable for the Health, Safety and Environment of all site personnel, the enforcement of all regulations as per the Company Health and Safety Manual, and the immediate reporting of any health, safety or environmental incidents, accidents or concerns to the Manager, H&S.
• Monitors and checks for completion of all daily H&S checks, monthly H&S meetings.
• Emergency protocol and any incident/accident reports.
• Demonstrates good and safe work habits and enforces a clean working environment.
• Responsible for notifying emergency personnel, if required, and is familiar with location of emergency equipment, supplies and information.
• Maintains current certification in Basic First Aid and CPR.
• Complies and ensures that all work follows Quality systems and that quality targets are maintained.
• Accountable for ensuring that the quality of data, current methodologies and the execution of the methods are in compliance with the current accreditation under ISO 17025 (CAN-P-40).
• Accountable for ensuring that an appropriate and planned training program is executed and measured for all personnel under direction. This includes quality system awareness, continuous technical improvement and personnel performance reviews. Identification and training of potential back up is essential. Ensures the maintenance of documentation as required by the quality system.
• Accountable for familiarizing oneself with the Quality Manual and ensuring appropriate documentation is current and reliable.
• Accountable for ensuring an optimal level of quality supplies is maintained.
• Accountable for the delivery of data to achieve Client Satisfaction by maintaining production, specified turnaround and financial targets.
• Monitors production of each department and ensures optimum staff levels/shifts to achieve SGS-LR standards for production, quality and financial performance. Monitors throughput and performance.
• Manages supplies to achieve optimum production and cost effectiveness.
• Adheres strictly to annual budgets and plans accordingly.
• Monitors man-hours and approves overtime accordingly, adding additional staff only where workload and financial performance can support it.
• Monitors and reports weekly production status (# samples processed/personnel). Maintains production targets and takes proactive measures to sustain these targets.
• Reviews all Cap-Ex requisitions prior to submitting to the Regional Business Manager.
• Provides authoritative opinions in their area of expertise and finds new and innovative ways of improving production efficiencies.
• Works toward continuous improvement in production and efficiency, delivery of quality data promptly, adhering to predetermined schedules.
• Managing production by providing client services and internal operations with scheduling of sample analysis and accurate information on completion dates to meet client satisfaction.
• Responsible for approvals and…