Implementation Project Manager

Project Manager II - Implementation Project Manager

Location:
Remote within Wisconsin


Employment Type :
Contract

Anticipated Start:
Late November 2026

Initial Duration:
Through June 30, 2027, with potential for extension

Schedule:
Must be available during core Central Time business hours

Position Overview
The Wisconsin Department of Children and Families (DCF) is seeking an experienced Implementation Project Manager to support a large-scale modernization initiative focused on implementing a new case management system.
This position will oversee and coordinate implementation activities leading up to and throughout pilot and system rollout. The Implementation Project Manager will work across project management, organizational change management (OCM), training, technical teams, implementation leadership, external vendors, and business stakeholders to ensure the organization is prepared for each stage of implementation.
This role is particularly focused on implementation planning, organizational readiness, stakeholder coordination, communications, training readiness, pilot execution, and phased system rollout. The Project Manager will oversee day-to-day implementation activities, track progress and issues, coordinate dependencies across teams, and help ensure the organization is prepared to transition from the existing environment to the modernized system.

• Develop, maintain, and execute comprehensive implementation and communication plans for a large-scale system modernization initiative.
• Oversee implementation activities leading up to and during pilot, go-live, and phased regional system rollouts.
• Coordinate functional and technical implementation activities across project teams, vendors, and DCF stakeholders.
• Partner closely with Project Management, Organizational Change Management, Training, and implementation leadership to ensure organizational readiness.
• Track implementation activities, milestones, dependencies, risks, issues, and overall progress.
• Coordinate with project leadership to resolve implementation issues within required time frames.
• Provide regular status updates and reporting regarding implementation progress, readiness, risks, and potential issues.
• Develop and maintain acceptance and readiness criteria for major implementation milestones, including:
  • UAT to pilot
  • Pilot to system rollout
  • Subsequent regional rollout phases
• Coordinate state-level activities required to maintain alignment between legacy systems and the modernized system during pilot and rollout.
• Facilitate cross-functional meetings between business, technical, OCM, training, vendor, and project teams.
• Coordinate with implementation vendors to ensure required hardware and software are available prior to scheduled go-live dates.
• Support planning for periods in which legacy and new systems may operate simultaneously.
• Partner with Training and Organizational Change Management teams to confirm required training and communications are completed prior to implementation.
• Ensure project teams and stakeholders are informed of upcoming implementation activities, timelines, dependencies, and responsibilities.
• Coordinate activities related to system rollout, site support, user readiness, user account provisioning, and defect/issue reporting.
• Identify potential implementation challenges and recommend appropriate process, policy, or procedural changes when necessary.
• Build and maintain collaborative relationships with a wide range of internal and external stakeholders.

• Project management.
• Developing and implementing project implementation plans and communication plans.
• Building and maintaining collaborative relationships with diverse stakeholder groups.

• Large-scale system implementations and organizational transformation initiatives.
• Coordinating complex implementation activities across multiple project teams and stakeholder groups.
• Organizational change, implementation readiness, and training efforts.
• Project leadership and management.
• Managing competing priorities, deadlines, and dependencies.
• Written and verbal communication, including developing and delivering presentations to stakeholders.
• Facilitating cross-functional meetings and driving activities toward implementation milestones.

• Experience supporting federal or state government programs.
• Federal Child Support Program experience.
• Experience implementing or modernizing large-scale case management systems.
• Experience working alongside Organizational…