Regional Director-Mobile Crisis-Kent

Regional Director of Mobile Response & Stabilization Services (MRSS) (LISW-S/LPCC-S)

We are seeking a strategic and high-energy leader to direct, expand, and elevate our Mobile Response & Stabilization Services (MRSS) with the ability to be based out of Akron, Kent or Ravenna Ohio locations. This role is built for a seasoned clinical expert who can comfortably navigate large-scale regional operations, manage complex community stakes, and transform standard crisis services into an elite, rapid-response network.

Your ultimate mandate is to oversee the implementation, fidelity, and long-term sustainability of MRSS services while guiding the region through a strategic transition to 24/7/365 coverage.

Core Responsibilities

• Operational Leadership & Growth Strategy
  :
  Scale the Operation
  - Drive the rapid recruitment, onboarding, and retention strategies for internal teams and contracted partner agencies.
• Performance Management
  :
  Execute rigorous employee evaluations for Directors and staff, setting clear benchmarks for continuous improvement.
• Regional Collaboration
  :
  Lead recurring, high-level consultations and strategic alignment meetings with internal directors, subcontracted agency executives, and County Mental Health Boards to clear operational bottlenecks.
• Service Delivery & Rapid Crisis Response
  :
  Enforce Quality & Fidelity
  - Act as the ultimate compliance gatekeeper, ensuring all internal and contracted teams strictly adhere to MRSS practice and fidelity standards.
• Beat the Clock
  - Guarantee operational excellence under pressure, keeping initial assessment response times strictly within a 60-minute window.
• The 24/7 Roadmap
  :
  Manage current 8 AM to 8 PM service windows while orchestrating the multi-year expansion to a full 24/7/365 rapid-response apparatus within three years.
• System Integration
  :
  Partner closely with state and local call centers to optimize incoming workflows and ensure seamless, warm handoffs for individuals in crisis.
• Clinical Supervision & Training Oversight
  - Elite Clinical Consultation
  :
  Serve as the final escalation point and clinical authority on highly complex case conceptualization and risk management.
• Standardize Training
  - Verify that 100% of internal and contracted staff successfully complete both required agency onboarding and MRSS-specific certifications.
• Culturally Responsive & Trauma-Informed Care
  :
  Champion, train, and enforce strict adherence to trauma-informed protocols and culturally sensitive care tailored to the distinct demographics of the 17-county region.

The Ideal Candidate

• High-Stakes Crisis Leader
  :
  You possess an extensive clinical background and thrive in fast-moving, high-pressure operational environments.
• Diplomatic Powerhouse
  :
  You know how to build consensus and drive accountability across diverse external stakeholders, boards, and contracted teams.
• Systems Architect
  :
  You excel at taking macro contract goals (like a 3-year expansion plan) and systematically breaking them down into execution phases.
• Must have Independent Licensure in either Counseling (LPCC-S) or Social Work (LISW-S) in the State of Ohio.