Customer Service Administrator

Customer Service Administrator

Fixed Term Contract Full Time

Ashford

PLEASE NOTE THIS IS A FIXED TERM CONTRACT POSITION 6 MONTHS 12 MONTHS WITH THE POSSIBILITY OF GOING PERMENANT FOR THE RIGHT CANDIDATE!

We are currently seeking six highly motivated and service-driven French-speaking Customer Service Administrators to join our client s dynamic team on a fixed-term contract
.

If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, process-focused environment, we d love to hear from you.

Duties will include but not be limited to:

• Handle a high volume of inbound and outbound calls, delivering professional and proactive customer support.
• Process sales orders accurately and efficiently, ensuring all data is captured correctly.
• Manage customer correspondence, drafting professional emails in both French and English.
• Resolve customer issues, escalating where necessary to ensure positive outcomes.
• Maintain accurate records and follow internal processes to ensure full compliance.
• Collaborate closely with internal teams including Sales, Logistics, and Finance.
• Perform data management and reporting tasks using Excel.

The successful candidate will have/be:

• Native French speaker with excellent written and verbal communication skills in both French and English.
• Previous customer service advisory experience, ideally within a fast-paced and regulated environment.
• Strong email-writing skills with an ability to communicate clearly and professionally.
• Highly process-driven, organised, and detail-oriented.
• Confident using advanced Excel (e.g., VLOOKUPs, pivot tables).
• Comfortable with a phone-heavy role and able to build rapport quickly.
• Experience in sales order processing or administration is highly desirable.

This role offers an excellent opportunity to join a respected, global organisation where you can develop your skills, contribute to meaningful work, and be part of a supportive team committed to delivering exceptional service!

If you feel you meet the above criteria & are ready for a new challenge, then please apply online for immediate consideration.

This role is being handled by Nicole Howe & Holly Ensoll, Business Support Consultants for Pearson Whiffin Recruitment.

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