Customer Service Representative

Job Title: Customer Service Representative
Location: Ashford
Salary: 30,000 - 35,000 per annum (dependent on experience)
Job Type: Full time/permanent (with European travel approx. once every other month)

Overview
We are looking for a Customer Service Representative to manage accounts across a defined geographical territory, deliver exceptional service, and build strong long-term relationships with clients. This role combines excellent customer service with strategic account management and requires regular overseas travel to visit clients.

Key responsibilities

• Manage a portfolio of accounts within a designated territory, acting as the main point of contact for clients.
• Provide responsive, high-quality customer service to resolve issues, answer queries, and ensure client satisfaction.
• Regularly visit clients overseas to build and maintain relationships, conduct reviews, and address needs in person.
• Identify opportunities to grow accounts through up sell, cross-sell, or expanded service offerings and work with internal teams to implement growth plans.
• Monitor account performance, maintain accurate records, and prepare reports on client activity and opportunities.
• Coordinate with sales, operations, and support teams to ensure seamless delivery and customer experience.

Skills and experience required

• Proven customer service experience with strong interpersonal and communication skills.
• Experience managing accounts or client relationships (B2B)
• Demonstrated ability to identify and develop opportunities to grow accounts.
• Willingness and ability to travel overseas regularly to meet clients in person.
• Strong organisational skills, attention to detail, and the ability to manage competing priorities.