Emergency Department Coordinator​/Receptionist Medway ICS

Job summary

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway IC.

Join Our Team as an Emergency Department Coordinator/Receptionist

Are you looking for a rewarding role in a fast‑paced and vital healthcare setting? We are expanding our Emergency Department (ED) team and are seeking Coordinators/Receptionists to join us at both our Maidstone and Tunbridge Wells sites.

The post holder will be one of the first interactions the patient has when entering ED. You will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertake other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment‑based systems, ensuring smooth and efficient operations.

• A detail‑oriented individual with strong data entry skills.
• A logical thinker who can use their initiative to make decisions in a fast‑paced environment.
• Computer literacy and proficiency in navigating systems and software.
• Excellent communication and organisational abilities.

• This role involves working shifts, including days and nights, which can range from 6 to 12 hours per block.
• Cross‑site working will be required.

• At least 27 days of annual leave plus public/bank holidays (pro‑rata for part‑time staff).
• Membership in the NHS Pension Scheme, with a 20.6 % employer contribution and life assurance benefits.
• Blue Light card eligibility.
• More additional benefits can be found in the benefits documents below.

• Essential qualifications: GCSEs or equivalent relevant experience to ongoing education and training; basic IT qualification or ability to demonstrate knowledge.
• Desirable: A Levels/NVQ.
• Essential skills: IT literate; good communication skills (verbal, written, electronic and telephone).
• Desirable skills: manage own workload; liaise effectively.
• Essential experience/knowledge: Experienced in using the Allscripts PAS; knowledge of the tracking and locating of patient notes.
• Desirable: previous experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.

Employer name:
Maidstone and Tunbridge Wells NHS Trust

Address:
Maidstone and Tunbridge Wells Hospital (Cross Site), Maidstone / Tunbridge Wells, ME16 9QQ

Website: