Department Computer Support Specialist - Sheriff's Office

Position: Department Computer Support Specialist 2 - Sheriff's Office
Why It's a Great Department:

Pierce County Sheriff’s Office is a “full-service agency” that provides law enforcement, jail, court security, and civil processing services to all areas of unincorporated Pierce County.

The Sheriff’s Office is comprised of 638 commissioned law enforcement and corrections staff and 67 civilian personnel. Together, these dedicated employees support our 3 bureaus, including Administrative Services, Patrol and Corrections.

You will join the IT Unit located at the Sheriff’s Office Soundview Building on 35th and Pacific Avenue in Tacoma, WA. Your schedule will be split between the Soundview Building and the South Hill Precinct located at 160th St and Meridian. This is not a remote or hybrid position as employees are expected to work from one of the Sheriff's Office locations.

We encourage you to learn more about our department.

Why It's a Great Opportunity:

A career with the Pierce County Sheriff’s Office is your opportunity to make a difference in people’s lives every day as each employee plays a role in supporting our mission to protect life and property, uphold rights, and work in partnership to build strong, safe communities.

This rewarding and vital position provides a broad range of technical support to departmental staff in the Information Technology related areas of desktop support, hardware and network setup, testing, security, inventory, and troubleshooting. The IT Unit consists of two supervisors and six Department Computer Support Specialist 2s. The team works day shifts, Monday – Friday, in the office and in various locations.

Come join the Pierce County Sheriff's Office IT Unit!

How to be Successful in the Role:

A successful candidate will join the team with the ability to exercise good judgement, collaborate, stay focused during disruptions, provide attention to detail, multi-task, and positively engage with employees in the Office, County and various other agencies. This person will provide excellent customer service to internal and external customers. Must be able to work independently and as a team member to complete IT projects.

A willingness to learn and a desire to help and support your co-workers in a fast-paced environment will be the key to your success.

Your Future in this Role:

You will gain a broad knowledge of the department and have access to Linked In Learning to further your growth. You will have the opportunity to learn new and innovative systems and technology supporting law enforcement and corrections.

ESSENTIAL FUNCTIONS:

• Implement and support department technology services to keep the department's computer systems maintained.
• Troubleshoot and resolve various issues related to workstations and related hardware/software on multiple computing platforms. Isolate location or level of failure and remedy per IT standards or work with IT to fix problem.
• Recommend technology solutions based on research, knowledge, and adherence to IT Division standards and documentation.
• Request login account creation, modifications, and removal from central systems such as Active Directory, email, financial systems, and SUN. Assist department staff with resetting and changing their account passwords.
• Set-up and issue PC's, laptops, and other hardware to department staff following IT Division standards.
• Upgrade software and apply patches as required. Test software applications. Research and implement software solutions.
• Set-up project timelines/plans in conjunction with other departmental staff.
• Maintain inventory of computer equipment and supplies.
• Develop and provide user training for departmental staff.

Click on Department Computer Support Specialist 2 for a classification/job description with a more detailed list of essential functions, competencies, physical…