District Manager Kent

District Manager — Route Operations & Customer Retention New System | Full-Time | Field + Office (Service/Routes)67k-72k Annually New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a District Manager to lead daily service execution—cover routes, develop Customer Service Reps, protect retention, and make sure our standards show up every day.

Why you’ll like it here

You run the district, not just react to problems — clear priorities, real ownership

People leadership with purpose — coaching CSRs, building capability, raising standards

Visible impact — retention, service consistency, safety, and team morale move because of you Family-owned, practical culture — fix what matters, build systems, take care of customers

What you’ll do1) Run daily district operations

Own day-to-day route execution: coverage, call-outs, swaps, and service recovery

Lead the morning rhythm: dock presence, readiness checks, and issue prevention

Coordinate with production/warehouse/admin so routes leave set up to win Maintain clean, organized, professional standards across trucks, dock, and service areas2) Protect customers and revenue

Drive retention through fast escalation handling and follow-through on hot accounts

Oversee Red Flag response: make sure contact, plan, documentation, and follow-ups happen on time Ensure Quality Visits (QVs), Wellness Visits, and Welcome Visits are happening with quality and cadence

Partner with Sales/Leadership to support renewals and stabilize at-risk accounts3) Lead, coach, and hold the line Directly manage CSRsCoach in the real world: route rides, ride-alongs, debriefs, action plans

Run (or support) recurring team meetings that reinforce standards and habits (PM meetings / “one rock” focus)
Set clear expectations, follow up consistently, and build a culture of accountability4) Own the numbers and the systems

Track and improve key service KPIs: churn signals, ticket trends, Red Flags, safety, completion of visits, and customer feedback

Ensure strong CRM discipline in Alliant: ticket quality, timely closure, and accurate documentation

Support invoice integrity / variance awareness by catching patterns that lead to service and billing issues

Communicate weekly priorities and a clear recap to leadership: wins, misses, root causes, corrective actions, support needed5) Safety and professionalism

Reinforce safe driving, lifting/pushing practices, PPE use, and incident reporting

Ensure vehicles, equipment, and housekeeping standards are consistently metLead by example—calm, professional, and solutions-forward when things get messy

You’re a fit if you areA steady leader: calm under pressure, clear communicator, doesn’t pass the buck Coach-first, standards-always: you develop people and you hold the line Operationally sharp: you can juggle moving pieces without losing the plot Customer-minded: you can de-escalate, rebuild trust, and close loops

Comfortable using systems daily and keeping work documented (CRM discipline matters here)
Requirements Prior leadership experience in operations/service/logistics (route-based is a big plus)
Valid driver’s license; comfortable being in the field and around trucks/routes

Able to lift/push/pull up to ~50 lbs. occasionally as needed (hands-on support)
Comfortable with mobile/desktop tools for tracking and documentation (CRM usage)
Background check + drug screening required for fleet-related roles