Patient Services Advisor

This is a position working within the reception team answering incoming calls to the surgery anddealing with reception related administration work. It will also involve working on the reception desk and receiving patients and other visitors to the surgery and dealing withtheir queries. You will be trained on all the relevant procedures for the department.

Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.

Please note this is a part time role offering 25 hours a week and the salary offered is the actual pro rata'd equivalent.

Main duties of the job

• Answering the telephone
• Working on the front desk
• Issuing prescriptions
• Completing reception related administrationwork

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold,adventurous and ambitious and determined to thrive in uncertain times. We arethe largest true partnership in the NHS and operate from various sites acrossthe East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our teampresents an opportunity to be part of a large organisation that is changing theway primary care is delivered today.

Job

responsibilities

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate serviceor healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either inperson or via the telephone.

Experience

• Experience of working in a busy & multi-functional team
• Call centre experience or equivalent
• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

Qualifications

• Good standard of education GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.