Service Desk Analyst

Service desk Analyst required to join our team in Kettering. The successful candidate will be required to:

• Analyse and troubleshoot a variety of issues and requests via telephone, email, remote desktop support.
• Manage issues and requests across brand-facing and corporate systems
• Work within defined SLAs for the above
• Provide timely updates on issues and requests
• Support defined prioritization, escalating issues where appropriate
• Ensure all issues and requests are effectively tracked within issue tracking/management system
• Update self-help documents, training material for new users
• Research and resolve technical issues and provide technical solutions
• Liaise with technical teams to manage new installations and updates
• Implement licensee/member/employee on/off-boarding processes

You should have a s olid experience in a similar role, e xcellent analytical,diagnostic skills along with attention to detail and organisational  addition, you will require:

• Proactive and creative problem-solving approach
• Strong sense of ownership, a can-do attitude
• Excellent interpersonal, communications and presentation skills
• Ability to generate respect and trust from staff and external customers
• Strong team player, but equally good at taking initiative