After Sales Administrator

Location: Kettering

Contract Type: Permanent

Hours: Full-time, Monday to Friday (20–30 hours per week). Start and finish times to be agreed based on contracted hours. One-hour unpaid lunch break included

Wicksteed Playgrounds are the UK’s leading manufacturer and supplier of play and Leisure equipment & have been designing; manufacturing; installing; landscaping and maintaining playgrounds since 1918. From playground design and engineering to sales and installation, our comprehensive range of playground services would not be possible without the experienced and diverse team at the heart of Wicksteed.

Due to our growth, we have an exciting opportunity for an enthusiastic, organised & motivated After Sales Administrator to join our friendly and dedicated After Sales department. You will play a crucial role in ensuring customer satisfaction by providing efficient post‑sales support and continuing the exceptional services we pride ourselves on delivering to our customers. This role requires excellent communication skills, attention to detail and the ability to work in a fast paced environment.

This role will be reporting to the Head of Customer Services.

• Have an excellent telephone manner
• Good computer skills
• Be able to keep calm under pressure
• Be skilled in managing multiple projects simultaneously
• Prioritise workflow
• Have excellent attention to detail
• Be able to problem solve effectively
• Possess excellent teamwork and collaboration skills
• Maintain exceptional communication skills

• To deal with customer enquiries, raising of quotes and prepping orders received.
• To ensure the efficient processing of after sales orders and ensuring full support is provided to the after sales department during busy periods and periods of absence such as holiday and sick leave.
• Liaising with customers, internal departments, and contractors. Identify what assistance is required and process, as necessary.
• Ensuring computer records are well maintained.
• Working with all departments to implement preventative measures to stop reoccurring remedials.
• Any other duties as directed by a manager or director.

• Attractive salary
• Pension scheme
• A supportive and friendly working environment
• Career growth and development opportunities
• 25 days holiday along with bank holidays
• Early finish on Friday’s (4pm)
• Access to offers and services available through HR software.
• Long Service awards

We provide full in‑house training for all of our roles, heavily supported by our existing team so if you are interested in joining our dynamic and friendly, in‑house After Sales team please submit your application along with your CV to

Wicksteed is an equal opportunities employer - applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief, or sexual orientation.