Customer Care Specialist
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Customer Service/HelpDesk
Customer Service Rep, Spanish Customer Service, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Job Summary
The Customer Care Specialist will provide inbound phone-based customer service to Care Source members, helping answer questions, resolve routine issues, and provide a positive member experience. This is a remote, fast-paced customer service role where you’ll be talking with members while navigating Care Source systems and documenting each interaction.
Day-to-Day Responsibilities:- Answer inbound calls from Care Source members
- Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs
- Research information and resolve member questions or concerns
- Navigate multiple computer systems while speaking with members
- Accurately document calls and member interactions
- Provide professional, friendly, and helpful customer service
- Follow Care Source policies, procedures, and HIPAA requirements
- Follow up on unresolved issues when necessary
- Maintain dependable attendance and an assigned work schedule
- High school diploma/GED
- Reliable attendance and dependable to work 9am-5pm EST Monday to Friday
- Must live and physically work in Ohio
- Reliable home internet with ability to hardwire via Ethernet
- Strong customer service/communication skills
- Comfortable being on the phone throughout the day
- Comfortable navigation multiple computer systems at once
- Able to work in a fast-paced environment
- Cell center experience
- Healthcare/health insurance experience
- Medicare or Medicaid experience
- Member services experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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