Operations Coordinator

Location:

Anywhere in Country

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The Operation Coordinator processes and/or reviews more complex transactions of a Human Resources (HR) nature in accordance with the established policies and procedures within the Human Resources Talent Enablement Center (TEC) with limited supervision. The Operation Coordinator has proven experience and abilities to provide coaching to less experienced team members.

• Performs duties and responsibilities with limited supervision in accordance with established policies and procedures

• Processes and/or reviews more complex transactions of a Human Resources nature

• Performs detailed reconciliation and balancing of HR transactions.

• Escalates questions and/or discrepancies

• Is proactive in contacting field members of the EY Recruiting or Talent Team, other EY personnel and external parties regarding processing issues as appropriate

• Identifies and proposes solutions on transaction issues to leadership

• Prepares, contributes and may run reporting as directed

• Meets production volume and quality standards as outlined by department management

• Assists with special projects as requested

• Respond to internal and external customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution, including non-routine inquiries.

• Use proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership

• Knowledgeable and ready to take ownership for recruitment and improving our processes.

• Naturally curious, ready to learn and have a genuine passion for improvement.

• High school diploma or equivalent work experience

• Approximately 1-3 years related experience preferred

• Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard TEC procedures

• Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines

• Effective verbal and written communication skills

• Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service

• Knowledge and application of immigration related recruitment

• Flexibility to adapt to changing business situations

• Strong presentation, researching, and change management skills

• Aptitude for learning new technologies extemporaneously

• Specific knowledge of HR functions preferred

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

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• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:

• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $49,800 to $82,200

• Bay Area California offices –…