Service Engineer

Khobar, Saudi Arabia | Posted on 01/21/2025

During the 1980s, Saudi Arabia’s power needs increased to fuel the growth of the economy. To capitalize on that trend, Kafou Group was established in 1983 and emerged as a key player in the power generation market.

The company has structured itself under a strategic partnership model collaborating with leading international firms in the electricity, power, water treatment, and petrochemicals space. With more than 25 years of specialized experience, Kafou Group has cemented its name as a unique power player in the Kingdom.

Purpose:

The Service Engineer will assist in managing area sales and operations activities under the supervision of the Area Portfolio Manager. Responsibilities include understanding market needs, obtaining inquiries from clients, providing quotations, negotiating with end users, and executing orders. This role requires technical expertise, problem‑solving skills, and strong communication to ensure efficient service delivery.

• Support sales activities to achieve area targets.
• Assist in developing and implementing sales strategies.
• Monitor and report on sales performance metrics.

• Conduct market research to identify customer needs and trends.
• Provide insights to the Area Portfolio Manager on industry developments.

• Respond to client inquiries and provide accurate quotations.
• Assist in negotiating terms and conditions with end users.

• Coordinate with internal teams to ensure timely order processing and delivery.
• Monitor order fulfillment and address any issues that arise.
• Ensure adherence to company policies and standards during order execution.

• Provide technical assistance and support to clients.
• Troubleshoot and resolve technical issues related to products and services.

• Maintain accurate records of client interactions, negotiations, and order details.
• Prepare regular reports on sales performance and market analysis.

• Bachelor’s degree in engineering (Electrical or Mechanical).
• 10 years of experience in technical support or engineering roles.
• Strong technical knowledge and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Fluent (written, listened to, and spoken) English.
• Flexible working hours and healthy environment.
• Ability for personal growth in experience and knowledge.
• Annual bonus based on performance (written).