Sales, Retail Sales, Merchandising

Sales & Customer Engagement

• Greet customers warmly and thank them for shopping.
• Review daily sales, UPT/ATV, and WOW bills targets, planning to achieve individual, daily, and monthly targets.
• Achieve assigned ECP (Exclusive Customer Program) targets.
• Convert non-buying customers into buyers to increase the store’s customer base.
• Keep proper records of customer demands and follow up regularly.
• Apply best-selling techniques to meet customer needs and drive sales.
• Showcase the full range of products, including sprays, oils, gels, bakhoor, and accessories.
• Gather customer feedback on pricing, fragrance, packaging, and bottle design.
• Contact ECP customers regarding vouchers, due dates, and new arrivals.

• Memorize sales pitches for consistent communication across stores.
• Support training of new hires and share job-related knowledge to strengthen the team.
• Take initiative to improve business performance and customer service levels.

• Maintain shop hygiene and cleanliness throughout the shift.
• Conduct shop walkthroughs at the start of the shift, noting deficiencies for rectification.
• Ensure price standees, testers, and displays are properly maintained and presentable.
• Handle customer returns and complaints professionally, reporting issues to the shop in-charge.
• Implement FIFO (First In First Out) for stock and maintain related reports.
• Dispose of burned charcoal safely and manage tester inventory accurately.
• Ensure closing procedures, sales reports, and system shutdowns are completed properly.
• Implement visual merchandising standards effectively.

• Report out-of-stock top-selling products to the shop in-charge.
• Identify slow-moving stock and coordinate with shop in-charge to create liquidation plans.
• Notify the shop in-charge about supplies like smelling strips, bags, invoice papers, and wrapping sheets.
• Conduct fortnightly stock audits of top 20 products to detect discrepancies.

• Adhere to all company policies and operational procedures.
• Maintain accurate attendance records and mark breaks properly.
• Follow the customer dealing policy, ensuring all customers are assisted fairly.
• Implement the sales return policy 100%.
• Adhere strictly to the scheduled work hours.

• Minimum High School Diploma;
  Bachelor’s in Marketing, sales, or related field.
• 1–3 years’ experience in retail, perfumes, or cosmetics industry preferred.
• Strong customer service, sales, and communication skills.
• Ability to work in a fast-paced retail environment and achieve sales targets.
• Basic knowledge of POS systems and MS Office.