Income Officer

Hours 37.5 hours per week

This is a Permanent , Full Time vacancy.

Are you passionate about helping customers sustain their tenancies and promoting a rent-first culture? We’re looking for a proactive Income Officer to join our Housing Services team.

In this role, you’ll manage rent accounts, take appropriate action to recover arrears, and provide financial inclusion advice to customers. You’ll work closely with internal teams and external agencies to maximise income, support customers with welfare benefits, and ensure compliance with housing legislation. Your work will make a real difference in helping customers maintain their homes and financial stability.

• Monitor and manage the debt recovery process across all tenure types.
• Take timely and effective action to recover rent arrears, former tenancy arrears, service charges, and recharges.
• Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve entitlement queries and minimise over payments.
• Provide advice and signposting to maximise customer income, including referrals to Money Advice services.
• Prepare and present cases for court, attend hearings, and manage the eviction process when necessary.
• Promote and develop a rent-paying culture across the organisation.
• Maintain accurate records using CX/CRM and ensure compliance with Pre-Court Protocols.

• Strong knowledge of welfare benefits and money advice.
• Excellent communication, negotiation, and influencing skills.
• Experience in income recovery within a social housing environment.
• Practical knowledge of housing legislation and court processes.
• Ability to analyse data, prioritise workload, and work on your own initiative.
• A full UK driving licence and access to a vehicle insured for business purposes.

This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities.

If you feel you would be the right person for this role, simply click the 'Apply Now' button to start your application.

Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire’s largest Registered Providers of social housing, managing around 6000 homes and offering a range of services that help people to live independently.

We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently, knowing they have a secure place they can call home, that they can afford, and with a landlord who cares about them.

Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so, it is our people that will drive our success.

With the right people, with the right skills, knowledge, behaviour, and values we achieve our goals.

When we are looking to recruit, we don’t just look for the best skillset or experience, we are also looking for people who will support our vision and ‘The Community Way’ of doing things.