Administrative Support Officer; AP

Equal Opportunity Statement

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Please note:

we anticipate a high level of interest in this position and may close the vacancy early once a sufficient number of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long‑term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

The post holder will provide comprehensive administrative support to the Patient Experience Team, including direct support to the Associate Director & Team Manager, Patient Experience.

Responsibilities include recording all complaints and feedback information accurately in DATIX, setting up meetings between families and the clinical teams, supporting patient feedback, and contributing to the development of patient surveys.

Additionally, the role involves providing administrative support for colleagues within the PET as they support patients, families and the clinical teams through this process.

To work in the United Kingdom, a legal requirement exists for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visas and Immigration Service. Further information on what NHS Scotland Boards are required to do to check this, as well as what your responsibilities include, can be found in the further information for this vacancy.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Lynsey Robertson on  or ertson7t.