Customer Experience Associate Financial Centre

Customer Experience Associate – Kingston Financial Centre, Kingston (18.75 hours/weekly)

Join to apply for the Customer Experience Associate – Kingston Financial Centre, Kingston (18.75 hours/weekly) role at Scotiabank.

Requisition

As a Customer Experience Associate, you are the face, character, & heart of our branches. Scotiabank puts our customers first and helps them achieve their financial goals. Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an essential member of the Canadian banking branch network, the focus is to provide exceptional service throughout the customer’s journey.

• Take a proactive approach to discovering our customers’ needs and listening to understand what they are asking for.
• Process day‑to‑day transactions.
• Nurture rich, long‑standing relationships.
• Contribute to the branch’s targets by identifying and fulfilling simple sales opportunities.
• Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and helping them better manage their banking needs.

In this role you will:

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target‑based performance environment and contribute positively to a team‑oriented work environment.
• Show an eagerness to learn and determination to succeed.

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly, and efficient manner.
• Availability to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and the ability to promote digital and self‑service banking options to customers.

• The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• Internal training to support your career growth and enhance your skills.
• An organization committed to making a difference in our communities – for you and our customers.
• You can expect to be recognised and rewarded for high performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement.
• A competitive compensation and benefits package.

Location:

Canada – Ontario – Kingston

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future," we help our customers, their families and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

Only those candidates who are selected for an interview will be contacted.