Leasing Associate Job Kingston area,Ontario Canada,Real Estate/Property

At Osgoode Properties we are continually investing in our people and communities to provide our residents with the greatest rental home value available. We currently have an opening for full-time Leasing Associate - Kingston.

Position Overview:

Reporting to the Leasing Manager, the Leasing Associate works at the buildings within the Kingston portfolio. The individual is responsible to respond to leasing inquiries from a diverse demographic and match prospective resident needs to available vacancy, by conducting showings and aiding them in coming to a decision on renting with Osgoode Properties.

Requirements for success:

High school equivalent

2 to 3 years of experience in property management, sales, or customer service

Ability to put all prospective residents at ease when showing units, answer all questions effectively and provide all required information

Ability to overcome obstacles as presented by prospective residents

Keeps current knowledge on practices in the market and other buildings in the area

Strong communication and written skills in English (French is an asset)

General knowledge of computer software systems, including Yardi and Microsoft Office Suite (Outlook, Word)

Ability to work independently and in a team environment

Good conflict-resolution skills, ability to deal patiently, tactfully, and effectively with emotionally charged situations and a client base with diverse cultural, educational, and socio-economic backgrounds

Displays a positive work attitude and is enthusiastic

Good organizational skills

Desirable skills:

Completion of some post-secondary courses in business administration or office systems and procedures

Your new role and responsibilities:

As a proactive individual, responds to all in-person requests for rental information, provides exceptional service and operational support for the residential buildings; specifically:

Complete confirmation calls and issue notices to of entry to existing residents

Inspect all vacant suites and prepare model suites to ensure show-ready condition

Conduct suite viewings with prospective residents

Create Yardi guest cards

Conduct follow-up calls to prospective residents after viewings

Secure high volume of new residents using proper closing techniques or skills

Review and complete applications with prospective residents

Assist Building Manager in completing the application review process

Manage appointments and Yardi waitlist

Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime Free Program (CFMHP), where applicable

Prepare lease documentation for approval by the Building Manager

Secure resident’s rental insurance

Confirm resident has transferred utility accounts, where applicable

Prepare resident move-in packages

Complete Rent Café onboarding

Complete competitive landscape analysis with monthly market survey reports and competitive shops semi-annually, or as needed

Assist with Resident Events

Engage residents in online review solicitation

Assist in creating marketing content including but not limited to videos of suites and property

Complete customer service calls including scheduled check-in during the first year of residency and annual customer care calls

Respond timely to all telephone and email enquiries

Handle all inquiries, feedback, complaints or concerns professionally and courteously

Working Conditions:

Evening and weekend work required

Vehicle is an asset

This is a permanent full-time position with a competitive salary. This posting is for an existing vacancy.

We would like to thank all applicants, however only those under consideration will be contacted.

Osgoode welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

** Although Osgoode Properties does not use AI tools in the screening of applicants, AI may be used by outside vendors in applicant processing**


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