Complaints Administrator; Housing

We are partnering with a well-established organisation to recruit an Complaints Administrator to join their team. This is a fantastic opportunity for a highly organised and detail-focused professional to contribute to important investigations and help ensure a seamless customer experience.

The Role

In this role, you will coordinate and manage information requests from across the organisation, prepare investigation packs, and track case progress to ensure timely and accurate submissions. You will work closely with colleagues to gather statements, evidence, and updates, supporting the team to deliver high-quality responses to Ombudsman enquiries.

Key Responsibilities

• Coordinate internal information requests for Ombudsman investigations, ensuring materials are collected within deadlines.
• Prepare and collate documentation into clear, accurate investigation packs.
• Track active case deadlines and remind stakeholders of upcoming requirements.
• Maintain accurate records of submissions, outstanding actions, and case progress.
• Ensure all documentation is complete, consistent, and meets agreed standards.
• Liaise with colleagues across the organisation to gather necessary statements and evidence.
• Support administrative tasks associated with case handling, such as file management and logging requests.

Skills and Experience

• Experience managing multiple requests and working to tight deadlines.
• Ability to work collaboratively across teams and organise information efficiently.
• Familiarity with CRM or case management systems.
• Strong attention to detail and accuracy.
• Clear and concise verbal and written communication.
• Supportive team player with a positive approach to shared goals.
• Inclusive, open to feedback, and curious about process improvements.

Values and Behaviours

The organisation is looking for candidates who:

• Role model values such as knowledge, action, and care.
• Are methodical, organised, and detail-oriented.
• Communicate effectively and professionally.
• Contribute positively to team goals.
• Actively support continuous improvement in processes and customer experience.

Why Apply?

This is an excellent opportunity to join a supportive, values-driven team where your organisational skills and attention to detail will make a tangible impact.

If you are ready to take on a role where your coordination and administrative skills are valued, we would love to hear from you.