Service Coordinator

Service Contract Coordinator - 1-Year FTC (Potential to Become Permanent)

Location: Warmley

Salary: Up to £27,000 per year

Hours: 37.5 hours per week

Holiday: 23 days + Bank Holidays (increases with service)

We are seeking a highly organised and customer-focused Service Contract Coordinator to join a busy and growing service department on a 12-month fixed-term contract, with a strong possibility of becoming permanent. This is a varied and rewarding role supporting contract renewals, quotations, documentation, scheduling, and customer communication.

• Prepare and issue quotations for service agreements.
• Monitor, track, and renew customer contracts in a timely manner.
• Maintain accurate records, renewal logs, and reporting documentation.
• Set up new contract numbers and ensure all customer data is up to date.

• Act as the main point of contact for contract-related queries.
• Respond to customer enquiries by email, phone, and online submissions.
• Support the resolution of contract or invoice-related issues.
• Assist with documentation required for audits, compliance, and submissions.

• Manage pre-qualification questionnaires, certificates, and tender documents.
• Track upcoming service due dates and liaise with the operations team for scheduling.
• Raise work orders and process job sheet requests.
• Work closely with the accounts team on invoicing, credit notes, and aged debt.
• Maintain accurate logs of purchase orders and contract documentation.

• Previous experience in service coordination, contract administration, or sales support is desirable.
• Strong IT skills, particularly with Microsoft Office and CRM/ERP systems.
• Excellent communication skills, both verbal and written.
• High level of attention to detail and organisational ability.
• Experience with tender documentation or PQQs is a bonus.

• Methodical, structured, and able to manage multiple priorities effectively.
• A confident communicator who builds positive rapport with customers and internal teams.
• Analytical and objective, able to present information clearly.
• A supportive team player with a proactive and flexible approach.
• Thrives in a dynamic environment with varied responsibilities.

• DBS checks will be required.
• Applicants must be eligible to work in the UK.