Dunvegan Castle & Gardens Ticket Office Assistant

Position: Dunvegan Castle & Gardens Ticket Office Assistant
Location: Scotland
Dunvegan Castle & Gardens is an iconic part of Scotland’s heritage at the heart of the 41,000-acre Mac Leod Estate on the Isle of Skye. As the ancestral home of the Chiefs of Clan Mac Leod for 800 years, Dunvegan is a multi-award-winning 5
* heritage attraction, acting as a magnet for an average 180,000 visitors per year. As a major visitor attraction on the island, we operate with a diverse and friendly team who share our passion to preserve and share this unique part of Highland history with our visitors.

We are looking for a Ticket Office Assistant to join us and manage access for our visitors in a courteous manner during the season. We expect you to be a self-motivated, practical, and highly organised individual with the ability to handle multiple tasks and problem solve under pressure. The ideal candidate will have previous till and cash handling experience in a busy environment, as well as excellent front of house and good presentation skills.

This position will be full-time from 1st April to 15th October with some overtime on occasion. Onsite staff accommodation can be provided if required.

QUALIFICATIONS

* Cash handling and till experience. Training will be provided.

* Previous experience in a customer-facing role in a busy commercial environment.

* A valid driving license.

DESIRED SKILLS

* Strong interpersonal and communication skills.

* Customer-focused and friendly personality.

* Ability to multi-task and resolve issues under pressure.

* Adaptability. Someone who can deal with the unexpected. This is a varied and interesting role which needs a flexible approach to deal with group bookings one minute, and a question about the Clan Mac Leod or Seal Trips the next.

* A foreign language skill is not required but is desirable