Customer Service Operative

Location: Knowsley

About the Role

We’re looking for a Customer Service Operative to join a busy, fast-paced environment. This role is key to ensuring smooth daily operations, accurate stock control, and exceptional customer support. If you thrive in a team setting and have strong communication skills, this could be the perfect opportunity for you.

Key Responsibilities

* Deliver high-quality customer service and support operational activities.

* Process and maintain accurate customer and stock data using manual and computer systems.

* Investigate and resolve stock discrepancies, escalating when necessary.

* Produce and distribute documentation and reports within agreed time frames.

* Handle customer queries efficiently and liaise with internal teams.

* Assist in generating invoices and KPI reports.

* Support Health & Safety checks and compliance processes.

* Perform general administrative duties and reception cover when required.

What We’re Looking For

* Minimum GCSEs (Grade C or above) or NVQ Level 2.

* Previous experience in customer service or administration (preferable).

* Strong communication skills and a professional telephone manner.

* IT literacy, including Microsoft Office (Excel essential).

* Ability to work as part of a team in a busy office environment.

* Awareness of Health & Safety practices.

Desirable Skills

* Experience with stock control systems and WMS.

* Ability to recommend process improvements.

Apply Today

If you’re ready to take the next step in your career, apply now and join a team that values professionalism, accuracy, and customer satisfaction