Junior IT Support Analyst

Junior IT Support Analyst

Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick‑start your IT career with a global engineering company driving the energy transition.

• Provide responsive support to users via phone, email, and in‑person.
• Diagnose and resolve desktop and laptop issues, including off‑site repair.
• Build, configure, and test workstations, laptops, and mobile devices.
• Support remote users with mobile connectivity and VPN access.
• Manage new starter setups and leaver procedures.
• Ensure backups of laptops, desktops, and personal folders are maintained.
• Maintain and deploy Group Standard Operating Environments using Windows Deployment Service.
• Assist with LAN, WAN, and VPN connectivity troubleshooting.
• Update and maintain the IT asset register.
• Document IT processes and user guides clearly and accurately.
• Administer and repair mobile communication devices.
• Support IT equipment purchasing during staff holidays.
• Uphold Health, Safety, Environmental, and Quality standards in all work.
• Keep work spaces clean, organised, and secure.

• Degree in IT or a closely related subject.
• Minimum 2 years’ experience on an IT Helpdesk with strong customer‑service focus.
• Understanding of PC builds, rebuilds, and configuration.
• Familiarity with Microsoft products and PC hardware setup.
• Strong communication skills—clear, helpful, and user‑friendly.
• Ability to stay calm and effective under pressure.
• Logical problem‑solving and decision‑making skills.
• Excellent attention to detail and time management.
• Willingness to take initiative and responsibility.
• Flexible, adaptable, and committed to continuous improvement.
• Microsoft certification (e.g., MTA, MCP, or equivalent) – desirable.

• Competitive salary.
• 25 days annual leave plus bank holidays (with extended entitlement for long service).
• Holiday buy and sell scheme.
• 7% company pension contribution.
• Health care cash plan and life assurance.
• Company car allowance (where applicable).
• Employee Assistance Programme.
• Hybrid working options.
• Reward and recognition schemes.
• Dedicated in‑house certified training department.
• Career development and progression opportunities.

Clarke Energy is a globally recognised EPC contractor specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen‑ready reciprocating engines, we operate in 29 countries, supporting the move to net‑zero emissions. Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction.