Platform Administrator

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This range is provided by Phillips & Cohen Associates, Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

This role can either be based at our Exchange Quay, Salford Manchester M5 3EF
Office OR our Kirkby, Liverpool L33 7XW
Office

Summary: Phillips & Cohen Associates, Ltd / Ardent Credit Services are seeking an experienced and motivated individual with solid, previous hands‑on experience to take on the role of Platform Administrator and join our dynamic IT Platform team in the Northwest of England. This role will play a critical part in managing our global Microsoft 365 (M365) environment and identity and access management (IAM).

The ideal candidate is a proactive, detail‑oriented professional with deep expertise in M365, capable of driving operational excellence and supporting a global workforce.

• Participate in the management of all the existing and future implemented platforms including but not limited to Microsoft 365 (Exchange, Entra
  
  ID, Intune, Sharepoint, etc), Mimecast, Power Dmarc, OKTA, Citrix, WEM / FSLogix for profile management, Salesforce, Ninja RMM, Zoom, Pantheon/Wordpress.
• Focus on configuration and optimisation of Microsoft 365 applications: tenant management, including licensing and user provisioning.
• Stay current with Microsoft 365 updates, features, and industry trends to recommend improvements and innovations.
• Monitor MS365 performance, troubleshoot issues, and ensure high availability and reliability of services.
• Provide Tier 2/3 support for M365‑related issues.
• Implement and maintain MS365 security policies, compliance settings, and data loss prevention (DLP) measures.
• Implement and enforce Conditional Access, MFA policies, and security best practices.
• Participate in the administration of the global identity and access management, including single sign‑on (SSO), multi‑factor authentication (MFA), and user lifecycle management.
• Monitor and respond to email security incidents, including phishing, spam, and malware threats.
• Collaborate with the security team to enhance email security protocols and ensure alignment with industry best practices.
• Ensure secure access controls, role‑based access policies, and compliance with identity governance standards.
• Partner with cross‑functional teams, including IT security, infrastructure, and application development, to align M365 with business objectives.
• Provide technical guidance and mentorship to junior team members.
• Document processes, configurations, and best practices to ensure knowledge sharing and operational continuity.
• Conduct regular audits and assessments to ensure compliance with security standards and organisational policies.
• Identify opportunities to automate repetitive tasks and streamline administrative processes using automation tools or Power Shell.
• Monitor system health, performance and availability.
• Coordinate with Security and Network teams on identity and access management.
• Assist with migrations, upgrades and new M365 feature deployments.
• Document system configurations, changes and operating procedures.

• 5+ years of experience managing Microsoft 365 environments in a global enterprise setting, leading on M365 migrations and Azure deployments.
• 3+ years of hands‑on experience administering Microsoft Azure, Mimecast for email security, and Okta for identity and access management.

• Citrix Daas Administration
• Zoom Administration
• Ninja RMM Administration
• Advanced skills in Power Shell scripting
• Microsoft certifications (e.g., Microsoft 365 Certified:
  Enterprise Administrator Expert, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals).
• Experience working in financial services, legal, or debt recovery sectors.

• Excellent communication and interpersonal skills.
• Proactive, detail‑oriented, and highly organised.
• Ability to manage…