Customer Service & Sales Adviser

Our established Kirkcaldy based client, require an Inside Sales Adviser to join their Sales and Customer Service team.

Reporting into the Inside Sales Manager, your role will be to show a high level of selling competency and organisational skills working within a team environment providing a professional sales experience to prospects and customers. You will ensure the best possible representation of the company, its services, and values at all times.
Your key duties will include:

Being responsible for completing bronze quote follow ups, below £2000 in revenue.
Adapt customer quotations if required, ensuring profitability is maximised by up-selling and cross-selling, with a keen focus on product mix.
Being accountable for sales activity.
Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members.
Ensure all quotations are followed up in a timely manner to maximise sales opportunity.
Processing sales orders quickly and accurately, working in line with company procedures.
Keeping the data on the CRM accurate, updating number of machines and customer categories.
To be suitable for this busy and challenging role you will have the following key skills and experience:

Dynamic, motivated and hungry for sales success
Proven sales experience - either telephone based or field based
Track record of over-achieving targets
Strong phone selling skills and active listening
Ability to upsell and cross sell relevant items to increase margin
Familiarity with CRM systems and practices
Building effective working relationships with internal and external customers
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Ability to influence
Strong attention to detail
Skilled in negotiation
In return you will receive basic salary of up to £35,000pa plus bonuses (OTE £40k) + excellent benefits package. This hours for the role are Monday to Friday and fully office based.

Please send CV ASAP for consideration.

INDPERM