Sr. IT Associate

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Sr. IT Associate

Information Technology Regular Full-Time Administrative Washington, DC, US

3 days ago Requisition

$84,058.00 To $ Annually

SENIOR INFORMATION TECHNOLOGY (IT) ASSOCIATE About The Leadership Conference on Civil and Human Rights:

The Leadership Conference on Civil and Human Rights, a 501(c)(4) organization, is the premier coalition of more than 240 national organizations that promotes and protects civil and human rights in America. The Leadership Conference has coordinated federal strategy and action, including national lobbying and regulatory efforts on behalf of every major civil rights law since 1957.

The Leadership Conference Education Fund

The Leadership Conference Education Fund, a 501(c)(3) organization, builds public will for federal civil rights policies that promote and protect civil and human rights in the US. Founded in 1969 as the education and research arm of The Leadership Conference, the Education Fund’s campaigns empower people and advocates to push for progressive change in the US.

The Leadership Conference is seeking a Sr. IT Associate to join our Information Technology Department, reporting to the Director, IT. The ideal candidate will have experience providing Tier 1 and Tier 2 technical support to all staff across multiple systems, services, and tools.

This position is an individual contributor and is a part of the collective bargaining unit.

Candidate Profile:

• Resolve IT support tickets in a timely manner, escalating complex or unresolved issues as necessary.
• Research, t rack, and test new software features and functionalities, as well as produce materials to help train staff using various software and services.
• Monitor IT inventory, maintain departmental expense reports, update user accounts and hardware, and schedule meetings and training.
• Maintain website-related portals and coordinate with relevant departments to implement necessary updates and changes.
• Conduct select project management initiatives for system implementation and upgrades.
• Coordinate IT onboarding and offboarding processes, lead new-hire IT orientation, and maintain accurate and up-to-date Active Directory (AD) and intranet records.
• Perform other duties as necessary and related.

In addition, strong candidates will offer:

• A minimum of five (5) years of IT experience is required, and experience in nonprofits is preferred.
• A bachelor’s degree , technical associate’s degree, IT certification, or equivalent combination of education and experience is required.
• Experience using and supporting IT systems and services, including proficiency in Microsoft applications and other online services, e.g., Google, Zoom.
• Ability to learn and use new software, services, and systems efficiently and proactively.
• A broad understanding of computer systems and networks, including cloud services and infrastructure, will be highly beneficial.
• Ability to balance multiple tasks, manage a complex workload, and organize time efficiently.
• Keen attention to detail.
• Strong written and verbal skills.
• Self-motivation and tenacity in identifying and solving technical problems are highly preferred.
• A passion for the work and mission of the organization.

The above statements are intended to describe the general nature and level of the work being performed by the people assigned. This posting is not an exhaustive list of all duties, responsibilities, and requirements. The Leadership Conference reserves the right to amend duties, responsibilities, and requirements as necessary to meet organizational needs.

Our most valuable resource is the people who make up The Leadership Conference.…