Assistant Shop Manager

Salary

14364 (FTE 23940)

22.5 per week (Monday to Sunday)

Dewsbury

Shop Manager

Retail Assistant Volunteers

Entry into Peoples Pension, death in service benefit (3x salary), out of pocket expenses free access to confidential and extensive wellbeing support, generous holiday entitlement (26 days plus bank holidays, rising to 31 days after 5 years for a full time employee pro rata for part time), free tea / coffee, day off for your birthday, sight tests, flu jabs and excellent learning and development opportunities.

We are excited to open our first ever shop in Dewsbury town centre. We are looking for a great team to transform it into a successful store selling quality clothing and accessories, homeware, books and CDs / DVDs, all donated by our supporters.

Our shops are not just places where people donate or bargain hunt, they are where careers are built, volunteers are supported and our cause is promoted. Every penny of profit helps us support children and families in need.

Ideally you have shop experience, but more important is management experience and the ability to motivate a team to achieve sales targets and raise funds for the childrens hospice. Passion for building great customer relationships will help us turn passing shoppers and donation providers into devoted customers.

As Assistant Shop Manager you will support the shop manager in developing and managing the shop. Your organisational skills will ensure effective management of a team of colleagues and volunteers to achieve sales targets and maintain merchandising standards.

As an ambassador in the community, you will deliver class‑leading customer service while complying with hospice and retail policies, procedures, security, health and safety standards.

• Help lead on achieving profit targets by maximising sales and minimising costs.
• Ensure the store delivers an exceptional level of customer service at all times.
• Monitor core retail pricing to ensure optimum price levels.
• Support the shop manager to achieve the required Gift Aid conversion rates on all donations, especially high‑value items, and manage the Gift Aid process.
• Actively support Forget Me Not fundraising promotions.
• Manage the shop in the absence of the shop manager.
• Promote Forget Me Not in the local community.

• Maintain a high standard of display and encourage regular stock renewal to improve curb appeal and footfall.
• Ensure volunteers apply correct merchandising techniques.
• Keep shop premises clean, tidy and safe.
• Met statutory responsibilities including Fire and Health & Safety Regulations.
• Hold shop keys and open/close premises within trading hours and respond to emergency call‑outs when necessary.

• Ensure sufficient saleable stock and work with management to increase donations.
• Encourage donations from the public and other sources to increase stock and meet sales requirements.
• Organise stock/sorting areas efficiently and safely.
• Accept sort, price and display stock per company guidelines, arranging collection where necessary.
• Perform manual work such as moving stock.
• Price stock consistently following price guides.

• Maintain correct cover level throughout the year, covering for annual leave or sickness.
• Actively recruit quality and reliable volunteers.
• Identify training needs for volunteers and staff.
• Train and develop paid staff and volunteers.
• Promote a happy working environment.
• Inform the team of business communications, promotions and information.

• Complete all administration correctly and filed.
• Follow company administrative and financial procedures, including banking, weekly returns and petty cash, performance returns and volunteer records.
• Notify line manager or Retail Operations Manager of break‑in, shop lifting or security incidents, liaising with police where appropriate.
• Ensure all staff lock purses and valuables in a locker.

• Work with the shop manager to achieve income/expenditure targets.
• Proactively address any fall in sales.

• Ensure volunteers are security conscious and follow procedures.
• Check premises are secure and report concerns.
• Inform police of current…