Director, Account Management EMEA

Job Title:

Director, Account Management EMEA

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech‑powered, intelligence‑fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game‑changing careers in over 70 countries, attracting the best talent.

Our game‑changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Account Director plays a key role with the Go‑to‑Market organization managing specific accounts on a day‑to‑day basis and is responsible for developing, nurturing and retaining client relationships.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy.
• Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.
• Leverages expertise and communication skills to speak at forums both internally and externally.

• Builds and maintains strong, long‑term relationships with assigned clients. These relationships should reflect coverage of the client’s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team.
• Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross‑selling and up‑selling opportunities and incorporates the full extent of Concentrix services. Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s).
• Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client’s business opportunities and strategy.
• Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.
• Demonstrates the gravitas and maturity to engage and hold the attention of the C‑Level within the account.
• Proactive
  
  Risk Management:
  
  mitigating financial, competitive, and technological threats.
• Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Works closely with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery. Drives development and monitoring of improvement plans if required.
• Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.
• Analyzes market trends and client data to identify growth opportunities and makes informed recommendations to the client.
• Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives.

• Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals.
• Leverages internal resources and expertise to deliver high‑value and profitable solutions to clients.
• Collaborates with the broader account team by sharing insights, best practices, and assisting with account‑related tasks.

• Mo…