Combined Customer Service and Ramp Agent

Job Details:
Combined Customer Service and Ramp Agent

Vacancy has arisen within our Customer Services team based in Kirkwall. Reporting to the Station Manager Kirkwall, the successful candidate will be proactive, helpful to passengers and dedicated to providing a robust and safe operation. The role is varied, involving indoor and outdoor work in all weathers. The team works a shift pattern to support the 7‑day‑a‑week operation.

Combined Customer Service and Ramp Agent

Kirkwall

• Checking passengers in for flights
• Ensuring security protocols are adhered to
• Answer passenger queries when flights have been cancelled/delayed
• Arrange alternative transport/accommodation as required
• Baggage handling
• Driving baggage vehicles and other ground service equipment

• Be customer-focused and helpful.
• Enjoy working with the public and meeting new people.
• Have excellent communication skills.
• Be able to respond quickly and efficiently to changing situations.
• Be able to deal with difficult situations and under pressure.
• Driving license essential.

We are seeking individuals with a positive, can‑do attitude who excel in dynamic, fast‑paced environments. In this combined Customer Service and Ramp Agent role, you’ll deliver outstanding service with a friendly, customer‑first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you’ll work collaboratively to ensure smooth operations and on‑time flights. Flexibility and proactivity are essential, as no two days are the same, and physical readiness is required for ramp duties, which involve outdoor work and handling luggage.

• Previous experience in customer service (preferably in a fast‑paced, high‑pressure environment such as aviation, hospitality, or retail) is highly desirable but not essential, as full training will be provided.
• Experience in ramp operations or ground handling is an advantage, though on‑the‑job training will be given for all ramp duties.
• Basic IT skills are required for check‑in, boarding, and other customer service‑related tasks.
• Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations.
• Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction.
• Full training will be provided for both the customer service and ramp aspects of the role to ensure compliance with safety standards and operational procedures.

Permanent

Full Time

40

• Staff Travel Scheme with Loganair and many other airlines worldwide
• Flexible working options
• Free flu jabs
• Health & wellbeing programme
• Access to Mental Health First Aiders
• Life Assurance
• Contributory pension scheme – Up to 6% Company contribute
• Access to a suite of gym, health and active discounts
• Annual Leave Purchase Scheme