Parking Operations Account Supervisor - Kissimmee

Position Summary:

The Account Supervisor performs a variety of tasks to ensure a smooth operation of the parking facility and is responsible for monitoring the parking facility, responding to customer inquiries, and filling an entry level management role. This supervisor will work closely with fellow team members, Account Managers, and Senior Agents to ensure that quality and safety standards are met at all times.

Essential Functions and Responsibilities Patrol assigned area by foot, golf cart or truck to observe parking violations by automobiles, motorcycles, commercial vehicles, etc.

Enforce location rules by the placement of warning tickets or citations on vehicles who are subject to towing; arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles

Issues tickets or citations for expired meters, improper use of specially designated or timed zones or lots, improper parking such as parking in crosswalks or other sidewalks, improperly parked motorcycles, parking in preferential areas, and related violations

Respond promptly to customers to process payments

Maintain professionalism in all interactions and use respectful communication to assist guests with their questions, problems, and concerns; relay information to the Account Manager or Senior Agent as necessary

Record and enter data collected for required citations/ violations including time, date and location of an infraction, vehicle information (license plate number, make, model and color)
Utilize excellent time management and report writing skills

Conduct lot audits and car counts at designated locations and times

Inform management of faded paint on curbs, vandalized signs, and other damage and safety issues

Immediately report any accidents, incidents or safety concerns to Account Manager Provide traffic control, when necessary

Safely park cars as needed

Oversee employee's performance

Provide guidance to staff

Other duties as assigned

Job Qualifications

Required:

Valid Driver’s License required

Must be able to drive and operate a standard and automatic transmission vehicle comfortably

Must have good communication skills

Must maintain professional image

Preferred:3 years of licensed driving experience

Proficient in Microsoft Excel, Outlook, Word Document and Power Point Previous  management experience in the parking, hospitality or service industry

Other Requirements:

May be required to answer phone calls/emails/texts outside of regular business hours

May be required to work at other locations as deemed necessary by their supervisor

Bending, sitting and standing repeatedly

Pulling and pushing, as in opening and closing car doors, consistently for entire shift

May be required to bend and twist as in getting in and out of a vehicle

Must be able to lift up to 50 pounds

Must be able to push up to 100 pounds on a luggage cart

Must be able to stand, walk and/or jog for an entire shift

Depth perception: the ability to identify which of several objects is closer or farther away Exposure to all weather conditions, including but not limited to: rain, cold, heat, and humidity