Customer Experience Manager

This job is with Inditex, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

WE ARE LOOKING FOR YOU AS CUSTOMER EXPERIENCE MANAGER (M/F/X)
IN OUR ZARA STORE IN KNOKKE

MORE THAN FASHION – What you can look forward to
Competitive Salary  – An attractive compensation package, including holiday and end-of-year bonuses.
Staff Discount  – Enjoy a 25% discount on the latest collections across all our brands.
Benefits @ Work  – Access to exclusive discounts on a wide range of products and services.
Meal Vouchers  – Worth €8 per working day.
Language Learning Support  – Improve your language skills with benefits like a free The Language Hub subscription.
Growth & Development  – Opportunities for advancement through internal promotions, e-learning, and continuous training.
Social Initiatives  – Get involved in social projects and contribute to a better society.
Internal Connectivity  – Stay connected through our INET app, keeping you in touch with your team.

HOW WE IMAGINE YOU – What sets you apart
You are a true People & Service Leader with a passion for customer experience. With a keen eye for detail, excellent communication skills, and a strong problem-solving mindset, you know how to turn every store visit into a memorable experience. You are flexible, hands-on, and experienced in team development and coaching.

DO SOMETHING AMAZING EVERY DAY – What you will do every day
As a  Customer Experience Manager , you are the go-to person for everything related to customer satisfaction. You make sure customers feel welcome, leave with a smile and want to come back.
Your key responsibilities:
Customer First  – Deliver outstanding customer service, both on the shop floor and when handling after-sales queries or complaints.
Analysis & Strategy  – Track results and create strategies to improve the in-store customer experience.
Team Coaching  – Train the team in customer focus, communication, Store Mode, and how to use in-store devices.
Multi-Channel Awareness  – Promote Store Mode, iPod sales, and share  promotions with the team.
Mystery Shopper  – Carry out monthly analysis of results and create action plans based on findings.
Customer Profiles  – Identify different customer types in-store and tailor service accordingly.
Product Knowledge  – Support the team with knowledge of collections, bestsellers, and fashion trends.
Floor Focus  – Ensure sufficient staff coverage based on customer flow and store activity.
Conflict Management  – Respond to customer issues quickly and effectively, with empathy and decisiveness.
Sustainability Ambassador  – Actively contribute to and promote sustainable initiatives within the store.
Health & Safety  – Ensure compliance with company policies on safety and well-being.

AT INDITEX WE LOVE YOU FOR WHO YOU ARE!
Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals.

At Inditex, you’ll find more than just a job!
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