Customer Service Specialist

Customer Service Specialist (m/f/x)

TIP Group Knottingley, England, United Kingdom

TIP Group – a proud Great Place to Work® – is looking for a skilled and motivated Customer Service Specialist to join our team. If you’re passionate about delivering excellent service, enjoy a fast‑paced, hands‑on environment and like being part of a team that keeps things moving, keep reading — this could be your best career move yet.

• Executing on planned margins and contributed value, managing work orders, maintenance history, and authorising additional work while ensuring cost control and compliance
• Working closely with a supportive, hands‑on team that values your input
• Managing vendor pricing, warranty claims, trailer reservations, tyre management, rebill processes, and reporting customer‑related data for margin improvement and contract reviews

• Good customer care and communication skills with a professional telephone manner
• A proactive mindset and a sense of ownership in your work
• A good sense of humour – we work hard, but we like a laugh too

Because culture isn’t a poster on the wall and it’s something you should feel every day. We’re good at what we do and we put people first. We invest in your growth, value your voice, and genuinely care about our team. We don’t just say we’re a Great Place to Work® – we prove it. It’s how we roll.

• £1,000 employee referral bonus
• Private Healthcare for you & your loved ones
• Annual contribution towards your well‑being
• Pension Scheme with Aviva
• Income Protection available in case of long‑term sickness or disability
• Life Assurance (up to 3x annual base salary)
• Ability to buy up to 4 additional days for more holidays!
• Awards & Recognition so you feel valued for your hard work (e.g. Christmas vouchers, business hero awards etc.)

We’ve successfully hired from these backgrounds:
Sales Executives, Sales Associates, Account Managers or Customer Service Executives.