Patient Coordinator

Ash Grove Medical Centre are committed to providing excellent service to our patients. We are seeking two highly motivated and enthusiastic patient coordinator to join our team at Ash Grove Medical Centre. As a patient coordinator, you will be the first point of contact for patients. You will primarily be responsible for managing appointments, facilitating communication between patients and health care providers and ensuring the smooth operation of our reception area.

If you are a friendly and proactive individual who thrives in a fast paced environment we would love to hear from you.

• Welcome patients and visitors with a warm and professional manner at the reception front desk, marking their arrival on the computer, make appointments as requested, hand out prescription requests, pathology forms and deal with any queries that may arise.
• Manage appointment scheduling, confirmations and reminders through our patient management system.
• Handle patient inquiries and provide information about our services, procedures, and policies.
• Coordinate communication between patients and medical staff, ensuring timely updates and follow ups.
• Maintain accurate patient records and assist with data entry tasks.
• Participate in team meetings and contribute to process improvements for better patient care.
• Support the overall operations of the reception area, including managing phone calls, emails and our online consultation platform.
• Care navigating patients to the most appropriate service.
• Ensure that confidentiality is maintained at all times.
• Take requests for home visits.
• Contact patients via telephone, text, email and letter to arrange any follow ups as requested by the clinicians or management.
• Carry out the partners instructions and requests.
• All staff are required to cover their colleagues and provide cover for annual leave and sickness.
• Flexibility is essential for this role and the successful applicants will be expected to cover their fair share of annual leave and sickness within the team.

• Candidates must have strong communication skills, be reliable, trustworthy and have a willingness to lead, the individual must be able to prioritise workload.
• Previous experience in a healthcare setting or similar role is preferred.

Ash Grove Medical Centre is CQC rated 'Good' across all five areas. We are a large GP training Practice with 13,000 patients based in Knottingley with a branch surgery in Eggborough.

Ash Grove Medical Centre is led by four GP Partners working along side the Practice Manager.

Our clinical team is supported by a Salaried GP, Advanced Clinical Practitioners, Practice Nurses and Health Care assistants.

We have a large non clinical team of patient coordinators, administrative and prescription administrators.

• Monday 08.00am - 18.30pm - with one hour lunch break
• Tuesday 08.00am - 18.30pm - with one hour lunch break
• Wednesday 12.00 - 18.30pm
• Thursday & Friday off.