Control Competence and Standards Manager

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

This role is responsible for the quality and competency of on the day operations management. They are responsible for the development, implementation and maintenance of the Control Competence Management System, alongside improving the standards and quality within the Control through robust training and development plans.

The measure of success is in the consistency of control operation and continual improvement in control related performance, data management and communication

There is no requirement to undertake an on-call commitment with this role.

• Develop and deliver a positive safety culture is developed within your area of responsibility, which is supported by robust safety processes in accordance with company, industry standards and legislation.
• Ensure that controllers are competent in emergency procedures (and contribute to the review and development of those procedures) for major incidents / accident management including dangerous goods incidents.
• Ensure that any operating or occupational accidents and incidents involving employees in your reporting line are properly recorded.
• Ensure that safety arrangements are adhered to and protect the health and safety of employees, other rail users, and the public.
• Compliance with your duty to take care of your own health and safety and that of others who may be affected by yours / their own actions at work.

• Deliver the highest standards in connection with the Control assessment process, and in line with business requirements at all times.
• Deliver training and competence management to meet the highest standards of recording information and verbally / written communication
• Ensure that the Control team are provided with timely training and continuous development in order to meet all competencies and standards.
• Deliver the assessment plan to strict timescales with emphasis on continuous improvement, to meet all competencies and standards.
• Ensure all records in relation to competence assessment process is completed correctly and acted upon as and when required.
• Formulate, develop and deliver a plan that ensures all of the Control team are trained, briefed, and equipped to undertake all tasks associated with their roles
• Take proactive steps to retain relevant desk competences and compliance with appropriate standards in order to carry out this role.

• To support the effective delivery of service within the Control team to meet the train plan, within allocated budget and within performance and safety standards.
• Review, develop and implement processes that manage incidents and minimise impact minutes are covered within any training and competency assessments
• Support a strong teamwork ethic across the Control team, challenging poor behaviours and working with Duty Control Managers to create a respectful, collaborative working environment

• Implement and support delivery of Control assessments utilising evidence gathering, written exams, unannounced monitoring and scenario-based testing.
• Develop Controller training and mentoring plans in conjunction with desk mentors and ensure these are implemented for new or existing team members
• In conjunction with the DCMs, ensure the completion of appraisals and agree timebound development plans for individual controllers
• Ensure that Controller training is being met consistently and effectively in line with the timescales agreed
• Prepare and conduct summary assessments for Controllers, from training stage, PQA…