Senior Associate Technology & Business Improvement

Shape the Future with Us Senior Associate Technology & Business Improvement

Are you passionate about technology and business transformation? Join our Technology & Business Improvement Team and play a pivotal role in shaping the future of our GB Mid-Market business.

The Technology & Business Improvement Team is responsible for maintaining local business systems and applications, as well as leading and driving business improvement projects across teams and departments. We focus on maximising performance, supporting business growth, optimising efficiency, and reducing business risk through developing and maintaining technology and data solutions. Team goals include delivering high-impact technology upgrade and platform migration projects, maintaining and developing governance and compliance frameworks, and designing and implementing innovative automation and data efficiency solutions.

As a Senior Associate you’ll be at the heart of innovation, driving impactful technology initiatives, solving complex challenges, and collaborating with global experts and key stakeholders.

• Leading projects that deliver cutting-edge technology solutions.
• Resolving technical issues with precision and creativity.
• Implementing compliance and governance frameworks that safeguard our business.
• Building strong relationships with stakeholders across teams and departments.
• Supporting data and process automation projects to deliver operational efficiency improvements, cost reductions, and enable growth across multiple business functions.
• Coordinating and delivering administration tasks for critical technical and business documentation requirements such as system mapping, department procedural documents, system logs, reports, and risk/change logs.
• Managing vendor relationships and contractual requirements, coordinating supplier managing financial and legal agreements.
• Working with global Dev Ops and cloud developer teams to improve and optimise systems architecture and resources.
• Participating in global Change Advisory Board meetings to identify and plan for changes impacting GB.
• Leading the development and implementation of governance frameworks across system access, data integrity, retention, performance monitoring, and system compliance to regulatory and company policies.
• Working with compliance and data leads to implement global data strategies and objectives within the Mid-Market systems and applications.

• Good working experience in technology-focused roles with exposure to cloud-based platforms/applications.
• Experience working with Microsoft Power Platforms and Microsoft Azure.
• Proficiency in Microsoft Office and presenting complex information to stakeholders through documentation (Word/PowerPoint/Excel).
• Solutions-focused with experience delivering business improvement initiatives in both technical and operational environments.
• Strong analytic skills with the ability to identify potential solutions across technology and operational processes.
• Agile and adaptable with a strong desire to learn and develop.
• Strong organisational abilities and flexibility to work in a performance-driven environment managing multiple deliverables.
• Knowledge of project management methodologies (e.g., Agile Scrum Waterfall) is an advantage.
• Experience with Power BI and/or SQL databases is an advantage.

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote, in-person, and in-office interactions depending on the needs of the team, role, and clients. We encourage flexible working arrangements and location-based arrangements to support an inclusive and diverse workforce.

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.

We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.