IT Team Lead

Job Title:

Team Lead – IT
Company:  Elance Learning Provider
Department:  IT / Systems
Reporting To:  Head – Operations / Technology

Location:

Kochi

Role Summary

The Team Lead – IT will be responsible for managing and optimizing all technology systems  supporting Elance Learning Provider’s  student acquisition, admissions, finance, and academic operations . The role requires strong hands-on expertise in  CRM and ERP platforms , high technical ownership, and leadership in a  sales- and admissions-driven EdTech environment .

Key Responsibilities
Lead and manage IT operations supporting  Admissions, Sales, Finance, Academics, and Student Support teams
Own and administer CRM and ERP platforms  including  Lead Squared, Zoho CRM, Zoho Creator, Zoho Analytics , and other internal tools
Manage complete  lead lifecycle : lead capture, allocation, follow-ups, conversion, admission, and enrollment
Design and optimize  admissions workflows, automations, dashboards, and reports
Handle integrations between CRM/ERP and payment gateways, LMS, Whats App/SMS, email, and marketing platforms
Ensure data accuracy  across leads, students, admissions, courses, batches, and fee records
Support  admission fee processes , including partial payments, full payments, and reconciliation with finance
Provide L2/L3 support for system issues impacting admissions and operations
Implement  role-based access controls, data security policies, and backups
Coordinate with vendors, implementation partners, and internal stakeholders
Create SOPs and train users to ensure smooth system adoption

Technical Skills (Mandatory)
Strong hands-on experience with  CRM and ERP systems
Proven expertise in Lead Squared and Zoho ecosystem
Experience handling high lead volumes and counselor-based allocation
Knowledge of admissions funnels, enrollment logic, and student lifecycle

Experience with API integrations, webhooks, and third-party tools
Strong reporting and dashboard skills for admissions, conversion, and revenue tracking

Leadership & Behavioural Skills
Ability to lead IT support in a  fast-paced EdTech admissions environment
Strong coordination with Admissions, Sales, Finance, and Academic teams
Excellent problem-solving and analytical skills
High ownership, accountability, and attention to detail
Clear communication and user training capability

Qualifications & Experience
Bachelor’s degree in  IT / Computer Science  or related field
3+ years  experience in IT systems / CRM / ERP roles
1–2 years  experience in a Team Lead or senior IT role
Prior experience in  EdTech / Training Institutes / Education Services  preferred