Retail Operations Manager

Indian Silk House Agencies is one of Eastern India’s most trusted names in ethnic wear, with a legacy of curating premium sarees and traditional fashion since 1971. With a strong retail presence, a growing customer base, and ongoing expansion into new markets, we are looking for a dynamic Retail Area Manager to lead our store operations and drive growth.

Key Responsibilities:

Oversee operations of multiple retail outlets across designated regions.
Lead, train, and motivate store managers and sales teams to achieve sales and service targets.
Ensure adherence to brand standards, SOPs, and VM guidelines across all stores.
Analyze store performance metrics and drive actionable insights to improve KPIs.
Handle escalations, ensure customer satisfaction, and resolve operational issues promptly.
Collaborate with the marketing and merchandising teams for local promotions and seasonal campaigns.
Conduct regular audits and area visits to assess operational efficiency and compliance.

Qualifications:

Graduate/Postgraduate in Business, Retail Management, or a related field.
5–8 years of proven experience in apparel/fashion retail, managing multiple stores.
Must be comfortable with travel for store visits and audits.
Proficiency in retail analytics and Microsoft Office.