Banking Operations Officer

Job Summary Banking Transactions Process cash transactions after verifying signatures, dates, numerical amounts, account funds & s Mail, Telex & ATM Cards Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly Communication Send, receive and file telex confirmations and ensure transfers are properly processed Customers Enquiries Respond to all customer enquiries and requirements in a proactive and professional manner Customer service Deliver high quality customer service and exceed satisfaction goals with every customer contact Customer Records Create, update and maintain relevant customer records ensuring that data is recorded appropriately Corporate Governance & Compliance:
Work fully within risk policies and procedures all compliance regulations Education / Qualifications _Bachelor as degree / Equivalent Qualification_ Knowledge Knowledge of Consumer Banking Products & Services (training provided) Good understanding of customer needs Experience 0 _ 2 years experience in a customer facing role_ Generic & Specific Skills Excellent Communication Skills Bilingual in Arabic and English Computer literacy (MS Office & BEAM) Project Management Risk Management