Call Center Representative

Company Description eden chocolatier is a premium chocolate brand dedicated to crafting high-quality confectionery with exceptional taste and presentation. The company focuses on using select ingredients and refined techniques to deliver a luxurious chocolate experience. eden chocolatier aims to provide outstanding service that matches the quality of its products. Team members are encouraged to contribute to a customer-centered culture that values care, consistency, and attention to detail.

Role Description This is a full-time, on-site Call Center Representative role based in Kuwait City. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries about products, orders, and services, and provide clear information on offerings and promotions. Daily tasks include resolving customer issues, processing orders, documenting interactions in the system, and escalating complex concerns when needed.

The role also involves maintaining accurate records, following call center protocols, and supporting customer satisfaction initiatives. The representative will collaborate with colleagues and other departments to ensure customers receive timely and effective support.

Qualifications

• Customer-facing experience, including Customer Service Representatives and Customer Support skills.
• Strong focus on Customer Satisfaction, with the ability to handle inquiries and complaints professionally.
• Excellent Interpersonal Skills, including clear communication, active listening, and a courteous phone manner.
• Solid Computer Literacy, including basic CRM systems, email, and data entry.
• Ability to work on-site in Kuwait City and manage a high volume of calls efficiently.
• Proficiency in English;
  Arabic language skills are an advantage.
• High school diploma or equivalent; previous call center or retail customer service experience is preferred.
• Reliability, attention to detail, and the ability to work shifts, including weekends or holidays as required.